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Returns


Returning your order is easy
 

Hi, my name is Cindy and I am in charge of returns. Forming extremely loyal relationships with repeat customers is our number one priority. For that reason, we have developed an extremely liberal return policy. We will gladly refund or replace any product that you would like to return. You must make your return within 14 days. To assure that we receive your return, we require that you make your return with a RETURN AUTHORIZATION NUMBER and with tracking number that requires a signature.

If you are not satisfied please Send It Back to me. All I ask is that you first, email us to request a return  authorization number.  The purpose of an RA Number is to track the item that you are returning or exchanging. It Is not an approval process. We will REPLACE, EXCHANGE OR REFUND any self protection item you like, as long as it is returned within 14 days and it's in original condition with all original packaging and accessories.
 

To make your return as fast and simple as possible, please e-mail me with the following information and then I will email you back with a return authorization number

  1. Your name as it appears on your order.

  2. The description and the item number of the item being returned.

  3. The date that you have made your purchase.

  4. The email address that you used to make your purchase.

  5. Your daytime phone number.

  6. The reason for the return. Please try to be descriptive. We would like to pass on the reason that you are returning the item in question to the manufacture.

  7. Please indicate if you would like a replacement, exchange or refund.

Please make sure that you obtain the RA number. Defensemaster will not be responsible for items that are returned without a return authorization or a tracking number.

Thank You,
Cindy Cicala,
201 641 1442


All wholesale purchases are final.
Some orders are shipped directly to you from our distributor. In this case we
   are changed restocking fee. If you return an item that was shipped to you
   directly from our distributor, your return may be subject up to a 20%
   restocking fee. A 20% restocking fee may be also be charged for any
   delivery that is refused by the receiver or if UPS makes 3 attempts at
   delivery and the item(s) in question are returned to us.
Under no conditions, we accept pepper spray returns. Once pepper spray
   has been purchased, we can not resell it because we can no longer guarantee
   the wholeness and in turn the effectiveness of the product.

 

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